Sorry 2 hear that Otis , i'm waiting for 2 Tshirts since 13rd Dec and order says "processed"

Got this email today

That sucks, they need to get their acts together. I know people have had problems with them on this board. I haven't ever had a problem in all the years I've bought stuff from them, until now...

OHH YESS

RUB IT IN MY FACE

Grats

Mate, I can tell you exactly what they'll say, all customer service can do is process the order and don't have anything to do with the packaging and delivery side and can't influence or rush it further. They will say the snow has delayed things due to lack of personnel getting to work (I rung the other day and got an answer phone message saying they didn't have manned telephones due to staff shortage) and your order will arrive when it does. They can't even give you an estimate.

That said, if they have no influence or contact with packaging then calling can't hinder your chances of getting an envelope...

I ordered 2 Tshirts early december: the 16th they email me to say it was shipped... i only receive 1 Tshirt the 31st December... Don't know where the fuck the seconde one is (it was not in the email...)

Apparently my bro (who buy me the book for Xmas) received the shiped email for the book yesterday. I'll wait....

My book arrived today and no envelope inside.
Oh well. Wasn't expecting one so can't be too dissapointed.

The book itself is very good. The only thing I'm not keen on is the double page photos that have the subject in the centre right where the page fold is, so you cannot see the photo properly.

That sucks!
If I remember rightly they did that with the Their Law book if I'm not mistaken. Please put me right if I'm wrong

I've notice mine is damaged on edges. Crushed edges

How much was the shipping again?...

fucking send it back tez, you paid way too much for that shit to let it get crushed.

send em an email, then arrange to send it back and get a new copy

http://www.youtube.com/watch?v=YWpFF8V9 ... r_embedded

posted before?

i know for continental eu it was 40 quid...came by courier...way too expensive

http://www.brainkiller.it/public/forum/ ... php?t=5889

royalmail want nearly £20 to send it back, i'm waiting for recordstore to get back in touch. Also paypal wont help as your not covered for damage.
And my last rant at store is this, i paid for courier on tickets from store and DX have since told me that the snow has made it difficult to send tickets out, they have sent by standard royal mail through door with no signature WTF!